Frequently Asked Questions:               What are your hours?           Monday through Friday, 8am to 5:30 pm. We are not open on the weekends.               Where are you located?            We are on Overland between Curtis and Orchard, just west of Phillippi.               How should I place my order?           Email, fax or visit our showroom. Phone orders are accepted, but we do not take engraving information over the phone. Submit orders and/or engraving by faxing it to 378-0544 or emailing it to mail@westerntrophyboise.com .               What are the charges for engraving?           Diamond engraving, also known as scratch engraving is 16 cents per letter.                 Hand engraving has a minimum setup charge of $10.50 to $25.00, which includes 10 letters. Each letter after the first 10 is 24 cents per letter.                 Laser engraving is based on setup and run time and will be quoted per order.               When will my order be ready?           Our average turn-around time is 3-5 working days. Production time for special and custom orders will be quoted at the time of order. Let us know your event date and we will do all we can to meet it.               Can my order be shipped or mailed?           We regularly ship orders by all methods, UPS or Parcel Post. There will be a small handling fee in addition to the actual shipping charges.               What methods of payment are accepted?           Visa, MasterCard and cash are all acceptable. All orders are paid for when they are picked up. Custom orders require a 50% down when the order is placed.               How do I submit my artwork?           Please name your file something descriptive – the company name, the project name, etc.  Please do not send files named “logo”, “image”, “award”, etc. Vector-based artwork is preferred - .eps, .pdf, .ai.  We are currently using Adobe CS2.  (If you have CorelDraw, please save as CorelDraw 12.) Logos or photographs should be no less than 300 dpi at finished size. Each process has slightly different needs, so calling us to clarify is never a bad idea.  Or, send us what you have and we can let you know if it will work.  We also offer artwork services and can usually get your art workable for a nominal fee.